Webinar

What is a brand worth when AI does the shopping?

Join retail expert Kiri Masters for a live conversation on how brand equity is shifting in the age of AI shopping

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Date

October 6, 2026

Time

2 PM CDT / 8 PM BST

Ask an AI shopping tool to recommend a product, and you won't see what you'd expect to see on the shelf: no recognizable logo, no eye-catching packaging, no premium placement. Just specs, a star rating, and a price.

It begs the question: how much does brand equity actually count in a shopping experience built to strip away almost everything a brand has spent years building?

Generative AI is now the middleman deciding what gets surfaced, compared, and shortlisted, but even AI ultimately relies on real, human content to make that call. And our research shows: AI isn't replacing brand equity, it's redefining where and how it gets tested.

In this 30-minute live webinar, we'll share findings from our latest report on how established brands can defend their position on the AI shelf, and how challenger brands can build equity to start competing on it:

  • Understand how brand equity has evolved: From product reliability and emotional advertising, through personalized marketing and peer recommendations, to today — where AI is shaping which brands shoppers discover.
  • See where AI is changing the game: Learn how generative AI is reshaping the relationship between brand equity and product discovery.
  • Learn why familiar brands still win: See why shoppers still click the brand they already trust first, even when AI makes the recommendation.
  • Get the playbook for unfamiliar brands: Learn what it takes to build trust quickly when you don't have decades of recognition to lean on.
  • See it in action: Hear real examples of brands and retailers already strengthening trust for AI-powered discovery.

Register now!

Hosted by

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Kiri Masters

Industry Commentator, Retail Media Breakfast Club

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Douglas Straton

Chief Marketing Officer, Bazaarvoice

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Kiri Masters was the founder & CEO of retail marketplace agency Bobsled Marketing (acquired in 2022). In 2025 she launched Retail Media Breakfast Club, a daily podcast and newsletter that analyzes trends shaping the industry. Kiri also writes for The Drum and serves on the IAB Commerce Board. Her accolades include NRF Top Retail Voice (2026), The Drum’s Top 100 People in Commerce Media (2026), Ad Age 40 Under 40, and Top Retail Expert by RETHINK Retail for four consecutive years.

Douglas is a deeply experienced thought leader and passionate business builder with a background spanning over 20 years in general management, digital transformation, and marketing. His career is heavily rooted in major consumer brands, having held senior leadership roles at global powerhouses across various categories, including personal care, food, refreshment, and luxury. He has a history of building large businesses in both start-up mode and Fortune 500 environments, leading with a client-centric, value-driven approach. He champions this value-driven philosophy and consistently advises brands on maximizing business value through digital strategies.

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What others have said

The company had a rebirth. We now have a cult following in the quilting and sewing community, and people are fanatical about their Oliso irons.
Kyle Koenig Director of Business Development, Oliso
Understanding our customers and their shopping behaviors based on early feedback helped inform changes to burtsbees.com that made it easier for cosmetics customers to find what they were looking for.
Taylor Steele Assistant E-Commerce Manager, Burt's Bees
Quality is a perception that’s influenced by experience. If a customer isn’t happy with their experience, they won’t perceive a product or brand as being a high quality investment.
Dorothy Schiller Director of Marketing, Zinus
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Frequently asked questions

Who's this webinar for?

This session is designed for brand and e-commerce leaders who want a commercially grounded view of how AI is changing the role of brand equity, not another high-level AI trends talk.

Is the webinar free to attend?

Yes, this webinar is free for all registrants.

Will a recording be available?

A recording will be sent to all registrants after the live session.

How long is the webinar?

The session will run for 30 minutes, including live Q&A.