2020 Shopper Experience Index

The 2020 Shopper Experience Index covers our latest research focused on consumer preferences and shopping activity. Since the onset of COVID-19, we have been closely monitoring shopping activity across 6,200+ websites in our network to uncover its impact on consumer shopping behavior. The trends we’ve identified are even more relevant in today’s climate, and some of them have even accelerated.

To get a detailed global view into how consumers connect with brands and retailers, we:

• Surveyed over 5,500 consumers from around the world 
• Gathered shopping behavior data from more than six million Influenster community members
• Analyzed more than one billion monthly shoppers' data across the Bazaarvoice Network

During this webinar, we will be discussing 4 key takeaways: 

• Consumer trust is nuanced and not binary 
• Consumers control the future of the product page
• Customer feedback is everywhere - learn and grow with them
• Convenience and cost are top of mind for shoppers – as is brand trust 

Our presenter, Joe Rohrlich CRO of Bazaarvoice, will be sharing his perspective on what’s happening on a global scale. 

Make sure to RSVP early — you don't want to miss this! 

About the Presenter: Joe Rohrlich, CRO, Bazaarvoice

As Chief Revenue Officer, Joe leads the global Sales, Marketing, and Client Success teams at Bazaarvoice. These teams are responsible for developing and growing client value across a range of industries and regions. Previously, Joe was General Manager of Bazaarvoice EMEA, leading the company’s strategy and growth across Europe. He initially joined Bazaarvoice in 2010 to establish and grow the firm’s CPG offering and went on to lead the Client Success practice globally.

Prior to Bazaarvoice, Joe led account management at a Procter & Gamble-owned marketing consultancy. He has consulted on digital marketing strategies with brands ranging from Pampers to Sprint to Newell Rubbermaid.