Improve customer service with the Bazaarvoice + Zendesk integration

Get started

Improve customer satisfaction by integrating your Bazaarvoice Ratings & Reviews and Questions & Answers data into the Zendesk platform. With this integration, you’ll improve workflows, enhance the efficiency of your reps, and improve client satisfaction.

A core component of building content on Target PDPs is around guest UGC: more reviews, better answers to guest questions, and making sure the content is new and fresh. That is how you drive sales on Target.com.

Matthew Hiltner,
Product Content Lead, Target

How will this integration help improve workflows and customer service?

Ratings & Reviews

Helping you respond to product questions as well as reviews

The Bazaarvoice and Zendesk integration makes responding to customer reviews and questions more streamlined, giving you the opportunity to join the conversation with the native content on your own site. You can choose how and when to receive notifications, so you can respond to consumers at the right moments.


Drive top-notch customer experiences and retention

Leverage your UGC to create informed, personalized customer support and increase the lifetime value of your customers. Improve customer satisfaction by responding to reviews and questions quickly and seamlessly tracking consumer correspondence in the Zendesk platform.

Manage brand reputation at scale

Whenever a shopper leaves feedback or asks a question, thousands more are paying attention. Prioritize high-impact reviews and questions with alerts and deploy a response interface that your team already knows well.

Increase productivity

The integration lets you centralize customer interaction through your Zendesk platform. This helps maximize the workflow management your response team has already built, which drives efficiency and saves valuable time.


Respond to Questions

Show your customers some love by responding to their reviews and questions. Connections gives you the chance to join the conversation both on your own site and at retailers. Giving you the opportunity to turn even bad reviews into positive experiences that instill shopper confidence. And it’s as easy as logging into our portal, where you can track and manage your questions and reviews across the entire Bazaarvoice Network. You choose how and when to get notified, so you can respond to potential buyers in the moments that matter.

Product Sampling

Generate reviews, social buzz, and visual UGC

Optimize your sampling efforts — effortlessly. We create scalable sampling campaigns and put your products in the right hands so you don't have to. Whether you need to make a splash for product launches or inject life into existing products, get matched to your ideal target audience so you get more high-quality reviews, photos, and social buzz.


The Bazaarvoice Advantage

What sets us apart from others? Our passionate 6M+ Influenster community members who discover, review, and share with each other about your products. Our unparalleled targeting capabilities to connect you to the perfect customers, advocates, and influencers for your brand. Our authentication and distribution of your reviews, visual, and social content across our network of over 11,500+ brand and retail sites globally. Work with the experts.

Answer questions on Target.com.

For every Target guest who has a question or feedback about your product, hundreds - even thousands - are listening. Bazaarvoice Connections helps brands join the conversation by answering questions and responding to reviews on Target.com. Given Target's requirement for all brands to engage with Q&A on Target.com, all brands have free access to Bazaarvoice Connections Basic. Join Target in the mission to deliver exceptional experiences by connecting with Target guests in the moments that matter.

Q&A image

Clients that work with us

seaweed logo
burt's bees logo
oliso logo
jbl logo
canon logo
pepsi logo

Resources to guide you


Bazaarvoice + Zendesk: Improve customer service

Build smarter shopping experiences across the customer journey to improve your customer service.

View Now
Data Sheet

Learn how this integration benefits your business

Improve customer satisfaction by integrating your Bazaarvoice Ratings & Reviews and Questions & Answers data into the Zendesk platform.

View Now

Watch how the integration works

What topics are most important to you? Our system will create a demo tailored to your needs.

View Now

Ready to take your customer service to the next level?